Careers

In this role, you will be responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You will also serve as a customer advocate for both brands and customers, providing critical feedback to inform product improvements and new features. You're a great match if you are quick to learn a new product, analytical, and driven to deliver the best possible experience to both internal and external customers.

What you'll be doing

  • Assist both creators and customers in solving problems related to product features, usability, technical issues, product performance, and escalation support
  • Define user needs and ensure timely resolution of problems or questions by coordinating and cooperating with end-users and technical personnel
  • Track customer inquiries and measure key customer support metrics
  • Educate end-users on our platform and advocate customer needs internally to continuously improve the customer experience
  • Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer
  • Challenge yourself and your team to continually improve performance


What we're looking for
  • 1+ years in a customer service environment
  • Exemplary verbal and written communication skills; the ability to respond to customer inquiries in a timely manner
  • Proven ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills, allowing you to function within a team and to build relationships with customers
  • Sound judgment and a "bias for action"
  • Metrics-driven and possesses the drive to measure and improve performance and existing processes
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • A passion for social media and technology


Benefits and Perks
  • Start-up from the Ground-up
  • Flexible Unlimited Vacation Policy


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority Level

Entry level

Industry

  • Marketing & Advertising
  •  
  • Computer Software
  •  
  • Internet

Employment Type

Full-time

Job Functions

  • Customer Service
  •  
  • Information Technology

Kyndoo.ai is the data platform for social commerce. We’re solving the two biggest problems in the influencers industry, Fraud and Attribution.

Our data validates an influencer's audience while also providing in-depth metrics on the audience demographics, Interests and MSAs and helps marketing professionals go beyond the aesthetics when choosing the right influencer to represent their brand. Kyndoo is already backed by investors like 500 Startups and Gaingels. This is an excellent opportunity to come into a high growth start-up at an early stage.

In order to meet our ambitious company goals, we are looking for a strong data science candidate. The ideal candidate is someone who is energized by the idea of joining a hyper-growth company early on with a mission to make influencer marketing the most predictable revenue channel in marketing.

 

Our Ideal Candidate:

·       Deep experience with common machine learning frameworks, such as scikit-learn, XGBoost, Tenserflow and PyTorch

·       Familiar with big data toolchains, including key-value, document and object stores

·       Experience in dealing with a large amount of data

·       Fluent in Python (and optionally Java)

·       Experience in cloud platforms (AWS or GCP)

·       Advanced degree in Computer Science, Statistics, Mathematics or Operation Research

·       Experience with social media dataset (Instagram, Facebook, Twitter, YouTube, TikTok, etc) is a plus

·       Experience in an entrepreneurial environment taking a product from vision to execution to scale

·       Good sense of humor, ability to adapt to change, no job too small attitude with a passion for execution.

·       You value diversity and know that building a team that compliments one another by their differences is better than building a team of folks who are all share similar strengths.

·       You have Guts of Steel. This is a true startup. You know that it will be hard work and that excites you.

 

At Kyndoo, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kyndoo.ai is the data platform for social commerce. We’re solving the two biggest problems in the influencers industry, Fraud & Attribution.

Our data validates an influencer's audience while also providing in-depth metrics on the audience demographics, Interests, and MSAs and helps marketing professionals go beyond the aesthetics when choosing the right influencer to represent their brand. Kyndoo is already backed by investors like 500 Startups and Gaingels. This is an excellent opportunity to come into a high growth start-up at an early stage.

In order to meet our ambitious company goals, we are looking for a strong sales and business development candidate. The ideal candidate is someone who is energized by the idea of joining a hyper-growth company early on with a mission to make influencer marketing the most predictable revenue channel in marketing.

 
In order to meet our ambitious company goals, Kyndoo is looking for a Director of Sales with 3+ years of experience in Digital Advertising and Agency Sales, who is looking to build and mentor a team as a player-coach. This candidate will become our first sales team hire and will join our CEO in establishing a repeatable sales process and then scaling the team. You'll be joining a hyper-growth company with a mission to make influencer marketing the most predictable revenue channel in marketing.


The ideal candidate is someone who is energized by the fact that is a new position in an VERY EARLY STAGE STARTUP that you can shape and define. Meaning this role will be compensated on a combination of commissions and equity at its inception and a base will follow later. This person is someone who thrives in situations where they are able to forge their own path as they will embrace new challenges, and have the energy and passion to expertly develop and implement a winning enterprise sales strategy in a high visibility position.

  

Responsibilities

·       In the beginning, you will be selling and establishing the repeatable sales process that we will teach your team as we grow.

·       Provide customer and prospect feedback to both marketing and product teams

·       Own core sales metrics - develop and manage sales pipeline from lead to close and move a large number of transactions simultaneously through the pipeline, increase win rate & average deal size, improve client repeatability and annual committed deals

·       Conduct weekly forecast meetings and coach direct reports on the sales process

·       Drive deals to close and ensure we have the right details to execute & land repeat business

·       Report on sales activity and submit weekly forecast to CEO

·       Drive strategic deals and accounts to seven-figure deal victories

·       Monitor and track sales activity of the team, actively engage with sellers to help increase activity and improve deal success

·       Consistently over-achieve quarterly and annual quotas

·       Hands-on management style and proven experience recruiting, managing and motivating an all-star sales team

·       Coaching, developing and managing the performance of the sales team

·       Knowledge of or curiosity about the impact influencer marketing is having on brand success in a constantly changing digital advertising landscape
 

Qualifications:

·       Bachelor's Degree

·       3+ years of sales experience in digital marketing and/or advertising & media technology selling into large, enterprise clients

·       Strong prospecting, cold-calling, lead generation and closing skills

·       Experience selling marketing solutions to CMOs

·       Proven track record closing high six-figure and seven-figure deals

·       The motivation, creativity & energy to increase individual seller success and our win rate

·       An unrelenting focus on team and self-accountability

·       Strong written and verbal communication skills

·       Well versed in Salesforce.com or managing sales cycle through a CRM

·       Ability to multi-task, prioritize, and manage time effectively

·       Desire and ability to be in the details of the pipeline overall and major deals in each region

·       Demonstrated ability to thrive in a startup environment

·       Strong Rolodex of senior CPG and media/shopper agency contacts is preferred


Our Ideal Candidate

·       A leader who is passionate about facing the challenges you will come across in hyper-growth and is energized by meeting and exceeding the goals.

·       A business leader who is interested in making an impact across the company, not solely within sales.

·       Someone with a sharp intuition who is passionate about the consumer experience.

·       A business leader that will advocate for sales and communicate it's challenges and milestones to the leadership team.

·       An empathetic leader who can attract, retain and develop world-class talent at all levels in the organization

·       Demonstrated ability to apply technology to solve business problems and think operationally lean.

·       Strong executive presence, with the ability to communicate and influence your team, peers, and other parts of the organization as well as being a good role model.

·       Must be a results-oriented leader who has demonstrated effective decision making and change management skills.

·       Good sense of humor, ability to adapt to change, no job too small attitude with a willingness to sell until you build your team.

·       You value diversity and know that building a team that compliments one another by their differences is better than building a team of folks who are all share similar strengths.

·       You have Guts of Steel. This is a True startup. You know that it will be hard work and that excites you.

·       A growth mindset.
 

At Kyndoo, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kyndoo.ai is the data platform for social commerce. We’re solving the two biggest problems in the influencers industry, Fraud & Attribution.

Our data validates an influencer's audience while also providing in-depth metrics on the audience demographics, Interests, and MSAs and helps marketing professionals go beyond the aesthetics when choosing the right influencer to represent their brand. Kyndoo is already backed by investors like 500 Startups and Gaingels. You'll be joining a hyper-growth company with a mission to make influencer marketing the most predictable revenue channel in marketing. This is an excellent opportunity to come into a high growth start-up at an early stage.

 

In order to meet our ambitious company goals, we are looking for a Sales and Marketing Coordinator. The ideal candidate is someone who is energized by the idea of joining a hyper-growth company early on with a mission to make influencer marketing the most predictable revenue channel in marketing. This candidate will become the right hand to our sales and marketing leaders and will wear a lot of hats in role what will surely be like drinking from a fire hose.  

 

The ideal candidate is someone who is energized by the fact that is a new position in a VERY EARLY STAGE STARTUP that you can shape and define. Meaning this role will be compensated on a combination of compensation and equity. This person is someone who thrives in situations where they are able to forge their own path as they will embrace new challenges, and have the energy and passion to expertly develop and implement a winning enterprise sales strategy in a high visibility position.

 

 

Responsibilities

·       detailed-oriented person who has a strong understanding of excel and data management

·       Prepares data for entry by compiling and sorting and research information.

·       Data Entry into our various internal systems where automation is not available

·       Identifies the appropriate targets for marketing outreach using the internal tools and third-party applications

·       Compile and Configure standardized reports on a weekly/monthly basis

·       Edit/Post and Manage comments

·       Day to Day Social Media Corporate Account Management

·       Manage In-bound and outbound Communications

 

Qualifications:

·       Bachelor's Degree

·       2 years of previous work experience in a sales development or marketing role.

·       Strong analysis skills

·       Strong Excel Skills

·       A figure it out mindset and internally motivated

·       self-accountability

·       Strong written and verbal communication skills

·       Ability to multi-task, prioritize, and manage time effectively

·       Demonstrated ability to thrive in a startup (or startup-like) environment

·        

Our Ideal Candidate

·       Someone with a sharp intuition who is passionate about consumer experience.

·       Demonstrated ability to apply technology to solve problems and move mountains when resources are constrained.

·       the ability to communicate well with your team, peers, and other parts of the organization as well as being a good role model.

·       Must have demonstrated effective decision-making and the ability to adapt to challenging situations.

·       Good sense of humor, ability to adapt to change, no job too small attitude with a willingness to pitch in to get the job done in other areas than the core responsibilities when needed.

·       You value diversity and know that building a team that compliments one another by their differences is better than building a team of folks who are all share similar strengths.

·       You have Guts of Steel. This is a true startup. You know that it will be hard work and that excites you.

·       A growth mindset.

 

At Kyndoo, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.