Careers

The Role

We're looking for a talented, product-driven engineer that wants to help us build innovative solutions to support the ongoing success of great brands and content creators across the world. As a Software Engineer, you will report directly to the CTO and work closely with product managers, designers and other engineers. You can expect to work on major features and functionality on the platform alongside an open and collaborative team.

What You'll Be Working On

  • Conceive and develop major application features for the core platform
  • Build MVP experiments for new product directions
  • Optimize performance and user experience across the application
  • Develop data pipeline and analysis systems
  • Partner with designers and other team members to understand our users and improve their experience with the product
  • Implement standards and practices to improve and maintain code quality


What We're Looking For
  • A thoughtful and dedicated developer that is motivated to build a great product
  • A true team-player; someone that can grow and excel in a supportive and cooperative work environment
  • 1-3 years experience with building web applications
  • Curiosity and a passion for ongoing learning and development
  • Technical degree 
  • A focus on detail, accuracy, and a developed eye for good design
  • Understanding and use of design patterns
  • 1-3 years experience working on meaningful challenges


Bonus Points If You
  • Have experience with Python, AngularJS, Google App Engine, React, or Django
  • Can contribute towards UI/UX and product design
  • Have knowledge regarding enterprise software, marketing and advertising tech, e-commerce products, or photo and video content creation


Benefits And Perks
  • Start-up from the ground-up
  • Flexible work from home policy
  • Unlimited vacation policy
  • Personalized growth plan
  • Convenient location in downtown SF's financial district near BART

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority Level

Mid-level

Industry

  • Marketing & Advertising
  •  
  • Computer Software
  •  
  • Internet

Employment Type

Full-time

Job Functions

  • Engineering
  •  
  • Information Technology

In this role, you will be responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You will also serve as a customer advocate for both brands and customers, providing critical feedback to inform product improvements and new features. You're a great match if you are quick to learn a new product, analytical, and driven to deliver the best possible experience to both internal and external customers.

What you'll be doing

  • Assist both creators and customers in solving problems related to product features, usability, technical issues, product performance, and escalation support
  • Define user needs and ensure timely resolution of problems or questions by coordinating and cooperating with end-users and technical personnel
  • Track customer inquiries and measure key customer support metrics
  • Educate end-users on our platform and advocate customer needs internally to continuously improve the customer experience
  • Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer
  • Challenge yourself and your team to continually improve performance


What we're looking for
  • 1+ years in a customer service environment
  • Exemplary verbal and written communication skills; the ability to respond to customer inquiries in a timely manner
  • Proven ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills, allowing you to function within a team and to build relationships with customers
  • Sound judgment and a "bias for action"
  • Metrics-driven and possesses the drive to measure and improve performance and existing processes
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • A passion for social media and technology


Benefits and Perks
  • Start-up from the Ground-up
  • Flexible Unlimited Vacation Policy


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority Level

Entry level

Industry

  • Marketing & Advertising
  •  
  • Computer Software
  •  
  • Internet

Employment Type

Full-time

Job Functions

  • Customer Service
  •  
  • Information Technology