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Careers

In this role, you will be responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You will also serve as a customer advocate for both brands and customers, providing critical feedback to inform product improvements and new features. You're a great match if you are quick to learn a new product, analytical, and driven to deliver the best possible experience to both internal and external customers.

What you'll be doing

  • Assist both creators and customers in solving problems related to product features, usability, technical issues, product performance, and escalation support
  • Define user needs and ensure timely resolution of problems or questions by coordinating and cooperating with end-users and technical personnel
  • Track customer inquiries and measure key customer support metrics
  • Educate end-users on our platform and advocate customer needs internally to continuously improve the customer experience
  • Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer
  • Challenge yourself and your team to continually improve performance


What we're looking for
  • 1+ years in a customer service environment
  • Exemplary verbal and written communication skills; the ability to respond to customer inquiries in a timely manner
  • Proven ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills, allowing you to function within a team and to build relationships with customers
  • Sound judgment and a "bias for action"
  • Metrics-driven and possesses the drive to measure and improve performance and existing processes
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • A passion for social media and technology


Benefits and Perks
  • Start-up from the Ground-up
  • Flexible Unlimited Vacation Policy


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority Level

Entry level

Industry

  • Marketing & Advertising
  •  
  • Computer Software
  •  
  • Internet

Employment Type

Full-time

Job Functions

  • Customer Service
  •  
  • Information Technology

Kyndoo.ai is the data platform for social commerce. We’re solving the two biggest problems in the influencers industry, Fraud and Attribution.

Our data validates an influencer's audience while also providing in-depth metrics on the audience demographics, Interests and MSAs and helps marketing professionals go beyond the aesthetics when choosing the right influencer to represent their brand. Kyndoo is already backed by investors like 500 Startups and Gaingels. This is an excellent opportunity to come into a high growth start-up at an early stage.

In order to meet our ambitious company goals, we are looking for a strong data science candidate. The ideal candidate is someone who is energized by the idea of joining a hyper-growth company early on with a mission to make influencer marketing the most predictable revenue channel in marketing.

 

Our Ideal Candidate:

·       Deep experience with common machine learning frameworks, such as scikit-learn, XGBoost, Tenserflow and PyTorch

·       Familiar with big data toolchains, including key-value, document and object stores

·       Experience in dealing with a large amount of data

·       Fluent in Python (and optionally Java)

·       Experience in cloud platforms (AWS or GCP)

·       Advanced degree in Computer Science, Statistics, Mathematics or Operation Research

·       Experience with social media dataset (Instagram, Facebook, Twitter, YouTube, TikTok, etc) is a plus

·       Experience in an entrepreneurial environment taking a product from vision to execution to scale

·       Good sense of humor, ability to adapt to change, no job too small attitude with a passion for execution.

·       You value diversity and know that building a team that compliments one another by their differences is better than building a team of folks who are all share similar strengths.

·       You have Guts of Steel. This is a true startup. You know that it will be hard work and that excites you.

 

At Kyndoo, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kyndoo.ai is the data platform for social commerce. We’re solving the two biggest problems in the influencers industry, Fraud & Attribution.

Our data validates an influencer's audience while also providing in-depth metrics on the audience demographics, Interests, and MSAs and helps marketing professionals go beyond the aesthetics when choosing the right influencer to represent their brand. Kyndoo is already backed by investors like 500 Startups and Gaingels. This is an excellent opportunity to come into a high growth start-up at an early stage.

In order to meet our ambitious company goals, we are looking for a strong sales and business development candidate. The ideal candidate is someone who is energized by the idea of joining a hyper-growth company early on with a mission to make influencer marketing the most predictable revenue channel in marketing.

 
In order to meet our ambitious company goals, Kyndoo is looking for a Director of Sales with 3+ years of experience in Digital Advertising and Agency Sales, who is looking to build and mentor a team as a player-coach. This candidate will become our first sales team hire and will join our CEO in establishing a repeatable sales process and then scaling the team. You'll be joining a hyper-growth company with a mission to make influencer marketing the most predictable revenue channel in marketing.


The ideal candidate is someone who is energized by the fact that is a new position in an VERY EARLY STAGE STARTUP that you can shape and define. Meaning this role will be compensated on a combination of commissions and equity at its inception and a base will follow later. This person is someone who thrives in situations where they are able to forge their own path as they will embrace new challenges, and have the energy and passion to expertly develop and implement a winning enterprise sales strategy in a high visibility position.

  

Responsibilities

·       In the beginning, you will be selling and establishing the repeatable sales process that we will teach your team as we grow.

·       Provide customer and prospect feedback to both marketing and product teams

·       Own core sales metrics - develop and manage sales pipeline from lead to close and move a large number of transactions simultaneously through the pipeline, increase win rate & average deal size, improve client repeatability and annual committed deals

·       Conduct weekly forecast meetings and coach direct reports on the sales process

·       Drive deals to close and ensure we have the right details to execute & land repeat business

·       Report on sales activity and submit weekly forecast to CEO

·       Drive strategic deals and accounts to seven-figure deal victories

·       Monitor and track sales activity of the team, actively engage with sellers to help increase activity and improve deal success

·       Consistently over-achieve quarterly and annual quotas

·       Hands-on management style and proven experience recruiting, managing and motivating an all-star sales team

·       Coaching, developing and managing the performance of the sales team

·       Knowledge of or curiosity about the impact influencer marketing is having on brand success in a constantly changing digital advertising landscape
 

Qualifications:

·       Bachelor's Degree

·       3+ years of sales experience in digital marketing and/or advertising & media technology selling into large, enterprise clients

·       Strong prospecting, cold-calling, lead generation and closing skills

·       Experience selling marketing solutions to CMOs

·       Proven track record closing high six-figure and seven-figure deals

·       The motivation, creativity & energy to increase individual seller success and our win rate

·       An unrelenting focus on team and self-accountability

·       Strong written and verbal communication skills

·       Well versed in Salesforce.com or managing sales cycle through a CRM

·       Ability to multi-task, prioritize, and manage time effectively

·       Desire and ability to be in the details of the pipeline overall and major deals in each region

·       Demonstrated ability to thrive in a startup environment

·       Strong Rolodex of senior CPG and media/shopper agency contacts is preferred


Our Ideal Candidate

·       A leader who is passionate about facing the challenges you will come across in hyper-growth and is energized by meeting and exceeding the goals.

·       A business leader who is interested in making an impact across the company, not solely within sales.

·       Someone with a sharp intuition who is passionate about the consumer experience.

·       A business leader that will advocate for sales and communicate it's challenges and milestones to the leadership team.

·       An empathetic leader who can attract, retain and develop world-class talent at all levels in the organization

·       Demonstrated ability to apply technology to solve business problems and think operationally lean.

·       Strong executive presence, with the ability to communicate and influence your team, peers, and other parts of the organization as well as being a good role model.

·       Must be a results-oriented leader who has demonstrated effective decision making and change management skills.

·       Good sense of humor, ability to adapt to change, no job too small attitude with a willingness to sell until you build your team.

·       You value diversity and know that building a team that compliments one another by their differences is better than building a team of folks who are all share similar strengths.

·       You have Guts of Steel. This is a True startup. You know that it will be hard work and that excites you.

·       A growth mindset.
 

At Kyndoo, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kyndoo.ai is the data platform for social commerce. We’re solving the two biggest problems in the influencers industry, Fraud & Attribution.

Our data validates an influencer's audience while also providing in-depth metrics on the audience demographics, Interests, and MSAs and helps marketing professionals go beyond the aesthetics when choosing the right influencer to represent their brand. Kyndoo is already backed by investors like 500 Startups and Gaingels. You'll be joining a hyper-growth company with a mission to make influencer marketing the most predictable revenue channel in marketing. This is an excellent opportunity to come into a high growth start-up at an early stage.

 

In order to meet our ambitious company goals, we are looking for a Sales and Marketing Coordinator. The ideal candidate is someone who is energized by the idea of joining a hyper-growth company early on with a mission to make influencer marketing the most predictable revenue channel in marketing. This candidate will become the right hand to our sales and marketing leaders and will wear a lot of hats in role what will surely be like drinking from a fire hose.  

 

The ideal candidate is someone who is energized by the fact that is a new position in a VERY EARLY STAGE STARTUP that you can shape and define. Meaning this role will be compensated on a combination of compensation and equity. This person is someone who thrives in situations where they are able to forge their own path as they will embrace new challenges, and have the energy and passion to expertly develop and implement a winning enterprise sales strategy in a high visibility position.

 

 

Responsibilities

·       detailed-oriented person who has a strong understanding of excel and data management

·       Prepares data for entry by compiling and sorting and research information.

·       Data Entry into our various internal systems where automation is not available

·       Identifies the appropriate targets for marketing outreach using the internal tools and third-party applications

·       Compile and Configure standardized reports on a weekly/monthly basis

·       Edit/Post and Manage comments

·       Day to Day Social Media Corporate Account Management

·       Manage In-bound and outbound Communications

 

Qualifications:

·       Bachelor's Degree

·       2 years of previous work experience in a sales development or marketing role.

·       Strong analysis skills

·       Strong Excel Skills

·       A figure it out mindset and internally motivated

·       self-accountability

·       Strong written and verbal communication skills

·       Ability to multi-task, prioritize, and manage time effectively

·       Demonstrated ability to thrive in a startup (or startup-like) environment

·        

Our Ideal Candidate

·       Someone with a sharp intuition who is passionate about consumer experience.

·       Demonstrated ability to apply technology to solve problems and move mountains when resources are constrained.

·       the ability to communicate well with your team, peers, and other parts of the organization as well as being a good role model.

·       Must have demonstrated effective decision-making and the ability to adapt to challenging situations.

·       Good sense of humor, ability to adapt to change, no job too small attitude with a willingness to pitch in to get the job done in other areas than the core responsibilities when needed.

·       You value diversity and know that building a team that compliments one another by their differences is better than building a team of folks who are all share similar strengths.

·       You have Guts of Steel. This is a true startup. You know that it will be hard work and that excites you.

·       A growth mindset.

 

At Kyndoo, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

If you are looking for a 9am to 5pm job, or just a side hustle project, this opportunity is NOT for you. This is a fantastic opportunity for someone with an entrepreneurial mindset who wants to become Sr. Executive at a fast-growing business with global potential. 

 

Please review carefully the requirements before applying. We will only take into consideration candidates who have the relevant executive experience and confirm they understand this will start as equity and commission-only based compensation. PLEASE NO RECRUITERS.

 

Kyndoo.ai is the data platform for social commerce. We’re solving the biggest problems in the influencer marketing industry, Fraud, Attribution, and content safety.

 

Kyndoo's data validates an influencer's audience while also providing in-depth metrics on the audience demographics, Interests, and MSAs and helps marketing professionals go beyond the aesthetics when choosing the right influencer to represent their brand. Kyndoo is already backed by investors like 500 Startups and Gaingels. This is an excellent opportunity to come into a high growth start-up at an early stage as a senior executive with a generous stake in the organization.


Since the birth of Kyndoo, we've been on a mission to rid the influencer industry of #Fakefluence. #FakeFluencers can be hard to spot and are hurting the industry. We've built a community of vetted influencers with authentic audiences and a platform that provides brands with attribution tools, brand safety measurements, and campaign management. The result? A restored belief in influencer marketing.

 

Now, In order to meet our ambitious company goals, Kyndoo is looking for a VP Sales / Chief Revenue Officer with 8+ years of experience in High Growth Startups and experience in Adtech, Martech, SaaS space who has a deep understanding of social commerce. This executive has already seen success and is now looking for a new opportunity to do it again from the early stages of our company. This candidate will report to our CEO and be a member of the Sr. Executive team. You'll be joining a hyper-growth company with a mission to make influencer marketing the most predictable revenue channel in marketing.


We are looking for revenue leadership built on operational excellence -- customer devotion, productivity maximized, and data-driven. A leader who demands outstanding performance from every member of the team and provides the foundation and opportunity for great outcomes.


Well-established methodology for productivity and deep experience in managing a team of very accomplished individual contributors, who will likely be distributed remotely for the time being and looking for mentorship, guidance, and career growth. To complement their skills and interests, we want a sales leader who can translate our traction into lasting growth and massive scale.


Furthermore, our long-term success relies on clear, actionable feedback and a strong working rapport with our marketing, product, and development organizations. We are in a high-growth, competitive category and we need scalable and sustainable revenue generation, built on strong customer relationships and referenceable successes and case-studies.

The ideal candidate is someone who is energized by the fact that is a new position in a VERY EARLY STAGE STARTUP that you can shape and define the future of the organization. They are hands-on and not afraid to do the work themselves in the beginning. They understand at a startup you can’t just be strategic you also need to be functional. Like other members of the executive team currently, THIS ROLE IS CURRENTLY EQUITY and COMMISSIONS BASED. This person is someone who thrives in situations where they are able to forge their own path as they will embrace new challenges and have the energy and passion to expertly develop and implement a winning enterprise sales strategy in a high visibility position.


You Will Own:

  • Campaign Media Sales to brands/agencies
  • Data as a Service (DaaS) sales to major media companies, advertisers, and platforms
  • Client Services to support client engagement, renewals, and upsells
  • Overseeing transactional and subscription sales motions
  • Major revenue partnerships and channels
  • Customer success and renewals
  • Sales training and enablement
  • Sales operations and reporting
  • Defining ideal buyers, selecting markets competitively, and setting top-down goals and metrics
  • Building and adapting a revenue architecture that aligns with the business architecture as the business strategy and Media & SaaS offering portfolio evolves
  • Partnering with the senior team to define differentiated offerings and go-to-market strategies
  • Develop brand and value proposition positioning that articulate the solutions and products portfolio, corporate brand message, and value differentiators


Qualifications:

  • A Master’s degree, such MBA is preferred.
  • Demonstrable leadership experience in Channel and Direct Sales with a track record of significant, predictable revenue growth for a quickly growing company or a division
  • Proven success in past leadership roles- running scaled revenue organizations, managing teams in various locations, developing people, growing revenue, driving career progression
  • A clear ability to lead teams in meeting deadlines and exceeding goals
  • Strong career progression showing growth and success throughout your career
  • Experience and comfort with ambiguity
  • Great communication skills
  • High levels of integrity and judgment
  • A tireless mentality. You are a motivated, confident, determined professional
  • The ability and willingness to motivate a team online and travel globally as necessary (Post-Covid Concerns)
  • An ambitious nature and the desire to excel
  • A willingness to learn new things
  • You move fast, think fast, and act fast. You get time is money.
  • Flexibility, creativity, and an understanding that there is no rule book for building great companies
  • A strong and proven record of problem-solving and proactive process improvement


Our Ideal Candidate

  • You’ve managed high performing sales teams using modern approaches and technology. You know how to build and optimize a strong team that consistently meets and exceeds expectations
  • You can develop and execute a sales strategy that aligns with the overall goals of the business
  • You know how to inspire a team and take the time to develop and support them
  • You believe many problems can be solved with technology and stay on the absolute cutting edge to find new and creative methods to support your team, but you also know that your best resources are the people on your team
  • Your CEO trusts you because you measure everything- not to satisfy others, but to satisfy yourself. You use data to make better decisions and drive results.
  • You are not afraid to experiment and fail because you use it to learn and drive improvement and the risks you take are calculated
  • You create a culture of accountability by setting the right metrics and tying company performance, compensation, and promotions to tangible results
  • You have a Good sense of humor, the ability to adapt to change, no job too small attitude with a willingness to sell yourself and hit goals until you build your team who will do the same repeatable processes you create.
  • You value diversity and know that building a team that compliments one another by their differences is better than building a team of folks who are all share similar strengths.
  • You have Guts of Steel. This is a true startup. You know that it will be hard work and that excites you.


At Kyndoo, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.